Questions and answers

We accept cards issued in your country and invoice in dollars, euros, pounds or shekels. The caregiver's salary can go by bank transfer or through a service like Wise — we will show you how other families in your situation do it.

Contracts are signed electronically, which is lawful and standard in Israel. If you would rather a relative in Israel be present, we arrange that.

We send a video introduction and set up a call with you and your parent on it. We call previous employers ourselves and tell you what we heard, including the awkward parts.

For the first two weeks a manager checks in with the family every few days. After that it is a weekly update: how the week went, photos, notes on medication and doctor's visits. If something is off, you hear it from us rather than afterwards.

The weekly update arrives by email or messenger — what happened, how she is, what the doctor said. You can ask for a video call at any time.

Around ₪8,500–11,500 a month all in: salary, the statutory agency fee, health insurance and employer contributions. The Bituach Leumi benefit is deducted from that. For comparison, a nursing home runs about ₪23,000 a month.

₪60–100 an hour. The centre of the country runs 20–30% above the periphery. Weekends and holidays carry a 25–50% premium.

It offsets part of it: from ₪1,659 at level 1 to ₪7,241 at level 6, depending on the assessed level and whether the worker is foreign or Israeli. We'll work out yours on the call.

A one-off fee for the matching and the paperwork, payable when the caregiver starts. We tell you the figure on the first call, before anything is signed. We do not take a monthly cut of the caregiver's wages.

No. The application is made in your parent's name, not yours. We prepare the documents and handle the filing.

A tagid is a licensed private agency for foreign workers in the care sector. Registration is required by law for every family employing a foreign worker, even one they found themselves. The fees are capped: up to ₪2,000 once and up to ₪70 a month.

An administrative fine of ₪10,000 per worker and, in most cases, criminal proceedings. That is exactly why we do not list anyone whose status we could not confirm.

Hebrew, which is required, alongside English or Russian so you understand every clause.

A shortlist in 48 hours. Introductions and a decision usually take a week. Paperwork for someone already in Israel takes one to two weeks. Bringing a worker in from abroad takes considerably longer, up to several months, and is worth planning well ahead.

Free replacement within the first three months. It is in the contract, not just a promise.

One to three days as a rule, sometimes same-day in the centre of the country. Leave is known months ahead, so give us the dates early: it costs less and you get someone vetted rather than whoever is free.

The caregiver can accompany them. Hours beyond the normal working day carry a premium, and we recalculate the payroll for that period. For a long stay we discuss what to do about the worker's employment.